How to Manage Learner from Within a Course

Apart from using the dashboard to manage learner accounts, you can also manage them from within a course.


  1. From the dashboard, click on the Course icon on the dashboard or the icon on the left navigation bar.
  2. Click on a course in which the learner is enrolled. The OVERVIEW page of the course appears.
  3. Click on LEARNER on the left panel. A list of learner accounts enrolled in that course is displayed based on the filters you select at the top of the page. Default filters are Active Users and All Branches.
    • Note: You can search for a learner by typing the partial or full name of the Learners in the Search box and then clicking at the top right corner of the page.
  4. Click the icon corresponding to the Learner account you wish to manage. A list of the following drop-down options appears enabling you to manage the Learners account.mceclip1.png
    • Send Message – Enables you to send an instant message to the Learners. 
    • Change Validity Period – Enables you to change the validity period of the course to the Learners.
    • Set as Complete – Enables you to set a course as complete for the Learners. Click on OK when prompted.
    • Suspend - Enables you to suspend the learner’s account subscription so that they cannot access the course. Click on OK when prompted.
    • Reset Certificates – Enables you to reset course completion certificates for the learner. Click OK when prompted.
    • Remove From Course – Enables you to remove the learner from a course. Click OK when prompted.
    • Block from Forum – Enables you to block a learner from the system. Click CONTINUE and then click on OK. You can unblock the Learners by clicking the Unblock from forum option. Click on CONTINUE and Click OK to proceed with the task.
  5. To enroll learners in the course from this page, click on ENROLL at the top-right corner of the page.
  6. Select the Learners you want to enroll in and click on ENROLL LEARNERS.
  7. Click on OK.
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